Wireless Retail Cash Handling Story

The Challenge

The retailer was bringing together different store processes at a time of significant change. One side of the business had previously used count-by-weight technology, while the other was still relying on manual counting. That made consistency across the estate harder to achieve.

The business needed a single process that could work across all locations, while also improving visibility above store level. Speed alone was not enough. The new setup also had to support reporting, audit requirements, and tighter control from point of sale through to bank deposit.

Integration was another key requirement. Any solution had to work with a third-party cash management platform and fit into the retailer’s wider operating model.

Inconsistent Processes

Limited Visibility

Audit Pressure

The Solution

Cashmaster was selected following a competitive tender and in-store trial, where Cashmaster One Max proved the best fit.

The solution supported the full cash handling process, from counting and loss prevention through to data capture and reporting, helping standardise processes across the estate.

Integration with a third-party cash management platform connected in-store activity with central reporting, improving visibility from POS through to bank deposit.

The result was a clearer, more consistent process for store teams and stronger visibility and reporting for central teams.

Rollout continued across all locations, with training delivered virtually to maintain consistency.

The Outcome

The new process delivered significant savings. Each store saved 16 hours per week, while the wider business achieved annual savings of $17.9 million.

Consistency improved across the estate, with store teams following a simpler, more standardised process. This reduced variation at a critical time of operational change.

At the same time, the business gained a full audit trail and live reporting above store level. This provided clearer visibility across the network and stronger support for ongoing decision making.

What started as a rollout to improve store processes became a core part of the business, both in store and at corporate level. The result was not just faster counting, but stronger control across the full cash handling cycle.

Estate Visibility

Faster Counts

Stronger Control

What This Means for Retailers Like You

For larger store networks, cash handling problems are rarely limited to the count itself. Differences between store processes, weak reporting, and limited visibility can all make control harder to maintain, especially during periods of growth or change.

A more connected process helps solve that. When counting, reporting, and data transfer work together, stores get a clearer routine to follow and the wider business gets better oversight from the point of sale through to the bank.

Full-Cycle Visibility From Till to Bank

How a global wireless retailer standardised cash handling, improved reporting, and delivered major savings across 1,300 stores

The Story in Brief