Cashmaster FAQ: Your Guide to Money Counters, Cash Management, and More

Yes, our counters can handle multiple currencies, making them ideal for businesses operating internationally or dealing with diverse cash operations.

Cashmaster One is extremely configurable, and can be tailored to meet the specific operational requirements of your business. Contact our team to discuss your requirements.

Cashmaster’s advanced count-by-weight technology and precise calibration ensure accurate counting of coins, notes, and other items.

Cashmaster QR Link uses QR codes to transfer cash-count data securely and instantly to your POS or back-office systems, eliminating manual entry errors.

QR Link simplifies data sharing by generating QR codes after each cash count, enabling quick, reliable, and error-free data transfers.

Yes, USB Key Link requires no internet connection, making it ideal for locations with limited connectivity.

Cashmaster Connect allows you to transfer cash-count data from your Cashmaster One device to a connected PC, laptop, or tablet for storage, reporting, and further analysis.

It includes real-time data transfer, intuitive interfaces, detailed reporting, export options for Excel or printing, and an auto-updating subscription model.

Minimal to no training is needed. Our software solutions feature user-friendly interfaces designed for quick adoption by teams.

You’ll need a Windows PC (XP or later), a USB ‘A’ to USB ‘B’ cable, and the Microsoft .Net Framework v4.0 or higher. An internet connection is recommended for updates.

Yes, Cashmaster software is designed to track and report cash management across multiple locations, providing centralised oversight.

Updates are provided automatically through an internet connection or manually if preferred.

Yes, Cashmaster supports a wide range of third-party POS and cash management systems, ensuring flexibility for various business needs.

Integration centralises cash-handling data, reduces manual input, and provides real-time insights across all your locations.

Yes, integrating Cashmaster devices automates data transfers and reconciliation, significantly reducing manual tasks and administrative effort.

Yes, Cashmaster supports a wide range of third-party POS and cash management systems, ensuring flexibility for various business needs. Please contact our team to discuss your specific requirements.

The new King Charles III banknotes will be released on the 5th of June 2024.

The Cashmaster One range can seamlessly count both old and new series polymer notes together, without requiring any changes or updates to the machine. This highlights its flexibility in adapting to evolving currency formats.

The Bank of England has announced the new £50 polymer note will be released on June 23rd 2021. The Scottish note is tbc.

You will still be able to use the paper £50 note until it is withdrawn from circulation. The withdrawal date will be announced after the £50 polymer has been issued and at least six months prior to the date you'll no longer be able to use the paper for £50.

Devices purchased in the last 12 months are already calibrated to the new £20 and £50 note.

Customers who have older models or a mix of older and new models should contact our Polymer Ready support team to be guided through the simple updating process. 

Minimum requirements for the Be Polymer Ready Upgrade Pack are:

• All Sigma 105 (Machines manufactured after 2010)
• All Sigma 170 or Omega 230 devices machines with removable batteries
• All Cashmaster One range

If, however, your machine does not meet the above requirements, our Polymer ready team will be able to advise on the best options.

It will only take 5 minutes to install our update file using our easy-to-follow instructions.

Yes. The date of introduction has not yet been announced. We will update this page when we have a date. Cashmaster has also completed the calibration process to enable counts of those variants.

With our latest software update, the entire Cashmaster range will be able to count any combination of polymer, paper and coins. Cashmaster devices are already being shipped with built-in capability to count the new notes.

The paper and polymer variants of the notes should be sorted separately in cash drawers and placed separately onto your counter. When enabled, there will be ‘Paper’ and ‘Polymer’ note types active on your device.

Our Polymer ready team are ready to provide further information regarding updating devices ahead of the date at which the new note comes into circulation.