Lord Stow’s Bakery Cash Management Case Study

The Story in Brief

Lord Stow’s Bakery is one of Macau’s best-known bakery brands, with busy outlets serving both local customers and tourists. As the business looked for further efficiencies in store, cash handling was identified as an area with clear room for improvement.

With high cash volumes across busy locations, manual counting was slowing staff down and creating added complexity when handling multiple currencies.

The objective was to simplify cash handling, improve control, and free up staff to spend more time with customers.

The Challenge

In the busiest outlets, cash had to be counted multiple times throughout the day. Manual counting was labor-intensive, especially at end of day, when teams were already under pressure to complete cash-up quickly and accurately.

The process was made more demanding by the need to handle Macau pataca, Chinese RMB, and Hong Kong dollars. Each currency had to be separated before counting, adding another step to an already time-heavy routine.

The business needed a solution that could reduce the effort involved in multi-currency counting while improving consistency and supporting a clearer audit trail. It also had to be simple enough to fit naturally into day-to-day operations without disrupting the running of the stores.

Manual Counting

Multi-Currency Handling

End-of-Day Pressure

The Solution

Following a successful in-store pilot, Cashmaster One Max with integrated Printer One was selected for the two busiest outlets, with an additional One Max installed in the office. The solution delivered a faster and more accurate way to manage daily cash counts across multiple currencies.

The technology was calibrated for the currencies accepted in store, helping staff complete counts faster and with less reliance on manual processes. Integrated report printing added stronger record keeping, giving the business a reliable printed audit trail at the end of each till count.

Training was completed quickly and without disruption, allowing staff to start using the devices immediately. The result was a solution focused closely on the bakery’s own requirements, improving daily cash handling without complicating store routines.

The Outcome

The time savings were immediate, especially during the end-of-day cash-up process. Each store saved almost an hour a day counting cash, easing pressure on staff during one of the busiest parts of the routine.

The process became less stressful for teams, with less manual counting, more reliable record keeping, and more time freed up for customer service instead of repetitive cash tasks.

Printed reports also gave the business a clearer audit trail, improving confidence in daily counts and strengthening control around store-level cash handling. With those gains in place, the business was already preparing to trial Cashmaster Connect to remove even more manual processes from the wider workflow.

Making Daily Cash-Up Simpler

How Lord Stow’s Bakery reduced end-of-day counting time, improved control, and freed staff to focus more on customer service.

The Story in Brief

The Challenge

Manual Counting

Multi-Currency Handling

End-of-Day Pressure

The Solution

The Outcome

Faster Cash-Up

Clearer Records

More Time for Service

What This Means for Hospitality Operators Like You

Resources

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