Faster Cash Counting for Faster Service

How KFC Hong Kong reduced manual counting time, improved record keeping, and achieved payback in less than 15 weeks.

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The Story in Brief

KFC Hong Kong and Macau, operated by Jardine Restaurant Group, set out to improve store efficiency as part of a wider innovation strategy.

 

With cash still playing a key role in daily operations, the business identified an opportunity to modernise its cash handling approach and better support store teams.

 

The objective was to simplify processes, improve accuracy, and give teams more time to focus on delivering a better customer experience.

 

The Challenge 

With high volumes of cash handled daily across multiple locations, maintaining consistency and control at store level was becoming increasingly difficult.

 

Manual processes limited visibility, created inconsistencies between sites, and added pressure on store teams to manage discrepancies.
KFC Hong Kong needed a solution that could standardise cash handling, improve accountability, and scale easily across a fast paced, multi-site environment.

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Manual Counting

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Manual Entry

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Slower Service

The Solution

The project began with a discovery session at KFC’s Whampoa store, where Cashmaster observed live cash handling and assessed day-to-day processes.

 

Following a successful trial, the solution was rolled out across a wider group of outlets with different operational needs.


Cashmaster worked closely with the KFC Hong Kong team to configure the right setup. The Cashmaster One Max was selected to automate and standardise cash counting, with connectivity improving visibility across stores. Cashmaster Printer One, an integrated printer, strengthened record keeping and accountability.

 

To support rollout, custom removable till cups were developed to fit existing drawers, enabling faster coin handling. Devices were pre-configured, with on site training delivered in Cantonese over two days to ensure quick adoption with minimal disruption.

Cash Management Revolutionised

The Outcome 

Following a successful trial, KFC Hong Kong rolled out Cashmaster One Max and Printer One into 75 outlets. The results were immediate. Each store saved around 30 minutes per day, adding up to more than 500 staff hours saved each week across the business.

 

Back-office preparation and data transfer time were significantly reduced, while data-entry errors were virtually eliminated. Management information also became available at a central level, helping teams make quicker, better-informed operational decisions.

 

The commercial return was rapid, with full ROI achieved in under 15 weeks. Store teams also reported a simpler, more accurate counting process with less disruption to daily operations.

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Time Saved

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Fewer Errors

Traceability

Better Visibility

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“We are very satisfied with our investment in Cashmaster technology. Our staff are also very happy with the Cashmaster One Max devices as their daily cash counting tasks have become much easier and opportunities for errors in counting and in record keeping have been significantly reduced. ”
—  Rocky LOK, CFO of KFCHK 

 

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What This Means for Hospitality Operators Like You

If teams are still counting cash by hand and manually entering results into back-office systems, the time cost builds quickly across multiple locations. A more structured counting process can reduce admin, improve accuracy, and make it easier to keep reliable records.

 

For multi-site operators, the gains go beyond speed alone. Better visibility, fewer errors, and stronger process control help stores run more smoothly day to day. As KFC Hong Kong showed, a well-planned trial can prove value quickly and deliver payback in a matter of weeks.

 

 

 See Cashmaster One Max In Action 

 Discover how a faster, more consistent counting process can support your store operations.

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