Faster Cash Handling for Faster Restaurant Operations

The Challenge 

For Wendy’s, cash handling was creating operational pressure, taking up valuable time for managers and cashiers throughout the day. 

The business needed equipment robust enough for a quick service restaurant environment, with the ability to support future POS integration and deliver a proven reduction in time spent handling cash. It also needed a rollout model that could work nationally across training and support systems.

There was also a requirement for greater control over cash discrepancies, with a faster way to verify register counts and resolve customer disputes without disrupting operations. 

Wendy’s needed a solution that could reduce time spent on daily cash routines, improve consistency, and work reliably across both corporate and franchise stores.

The Outcome 

The project delivered significant time savings across daily cash handling routines. The business saved approximately an hour per day on cash handling, while also reducing the time cashiers needed to count, register, and bank their tills.

Managers were also able to resolve short-change claims quickly and accurately, helping reduce loss from counterfeits and giving stores a more controlled way to handle disputes. Across the business, the result added up to 353 hours saved every day.

With more than 8,000 devices purchased, Cashmaster became a well-established part of Wendy’s restaurant operations.  The move to Cashmaster One Plus reinforced the long-term value of the solution, giving Wendy’s a trusted upgrade path as the estate evolved.