Building Supply Retail Cash Handling Case Study

~0 Minutes

Saved Per Day, Per Location

$0K

Projected Annual Savings

100 Weeks

ROI Achieved

The Story in Brief

This family-owned building supply retailer has been serving customers in the Southwest for nearly a century and operates 80+ stores across Texas, New Mexico, and Oklahoma. Its customer base includes DIY customers, contractors, homebuilders, and farm and ranch operators, creating fast paced and operationally demanding store environments.

As the business looked to improve operational performance, cash handling was identified as an area where stronger accuracy, better visibility, and smoother store processes could make a real difference.

The Challenge

The existing competitor solution was no longer meeting the business’s needs. It lacked the accuracy and efficiency required at store level and had also proved inadequate for integration with the company’s proprietary POS system.

That created a wider operational issue. The business was not only looking for faster counting, but also for a more streamlined way to manage reconciliation, auditing, and the transfer of count data into its existing systems.

To move forward, the retailer needed a solution that could reduce manual effort, improve confidence in daily cash handling, and give the business better visibility into store-level activity. It also needed to fit naturally into an established operating model across a multi-site estate.

Weak Integration

Limited Visibility

Time-Heavy Processes

The Solution

Following discussions that began at NRF Protect show in 2022, the retailer partnered with Cashmaster to test a new approach near its headquarters. A 30-day trial was carried out at a nearby location, allowing the business to assess the solution closely and prove the concept in a live store environment.

Cashmaster One Max was selected as the right fit, supported by the Cashmaster USB Key Link solution. This gave the business a faster, more accurate counting process while also allowing count data to move into its in-house POS system more seamlessly.

The solution improved more than counting speed alone. By connecting count activity more effectively with the retailer’s internal systems, it strengthened data visibility and supported a more controlled approach to auditing and daily cash handling.

The result was a solution shaped around the business’s own operating needs, giving it a more efficient store process without requiring teams to work around a disconnected or outdated setup.

The Outcome

The gains were both operational and commercial. The business saved 20 to 30 minutes per day at each location, creating a measurable efficiency improvement across the store network. Projected savings after full deployment were estimated at $900,000.
The commercial return was rapid, with ROI achieved in five weeks. At the same time, the stronger POS connection improved data visibility and helped support better decision-making around cash handling and store operations.

What changed was not just the speed of the count, but the quality of the process around it. The retailer moved to a more accurate, integrated, and auditable cash handling setup that better matched the scale and complexity of its business.

Time Saved

Stronger POS Visibility

Rapid ROI

What This Means for Retailers Like You

For multi-site retailers, cash handling problems often go beyond the count itself. When a solution cannot integrate properly with store systems, the result is usually more manual work, weaker visibility, and less confidence in the wider process.

A stronger setup brings those pieces together. Faster counts, cleaner POS integration, and better data visibility can improve daily store routines while giving the wider business a more reliable foundation for control and auditing.

Modernizing Cash Handling for Building Supply Retail

How a family-owned building supply retailer improved POS visibility, reduced daily counting time, and achieved ROI in just five weeks across its stores.